Last reviewed: 17 September 2026 · Report a correction
What this symptom means
A missing or reduced spin can leave laundry wet. It may follow an unbalanced load or an incomplete drain, but the symptom alone cannot identify a motor, belt, control, or other component fault.
Possible cause groups
- An unbalanced or unsuitable load
- Water not draining correctly
- A drive, sensing, control, or mechanical fault
What you can check first
- Wait until the drum has fully stopped before opening the door or touching laundry.
- Check the display and record any code before switching off.
- Follow the manual for load distribution and a spin-only program; do not force or hand-spin a resistant drum.
When to stop
- The drum scrapes, binds, or moves abnormally.
- There is a burning smell, smoke, sparking, unusual heat, or leaking.
- The machine repeatedly fails after the documented load and drain checks.
Prepare the next conversation
Record only what you can obtain safely:
- Full model number
- Load type and approximate size
- Whether water remains
- Noise and error-code observations
Next step
Prepare a repair brief
Screen hazards and organize the facts for support or a repairer.
Start the brief →After diagnosisRepair or replace?
Compare a complete quote with a comparable replacement.
Compare options →Operating costEstimate running cost
Use your consumption and local tariffs.
Calculate cost →Source and scope
This manufacturer guidance supports the general symptom and safe first observations. Always use the manual for your exact model.