Last reviewed: 17 September 2026 · Report a correction
What this symptom means
Water has not left the drum as expected. The symptom narrows the problem to drainage, but does not prove that the pump or any other single part has failed.
Possible cause groups
- A visibly kinked or restricted external drain hose
- Debris in an owner-accessible filter or drain path
- A pump, control, installation, or internal drainage fault that needs diagnosis
What you can check first
- Record the full model number and displayed error code.
- Check the visible drain hose for a kink without moving the machine unsafely.
- Use only the exact appliance manual for emergency draining and filter access; residual water may be hot.
When to stop
- There is smoke, a burning smell, sparking, unusual heat, or water near electrical parts.
- Access would require removing a cabinet, electrical cover, or internal hose.
- The fault returns after the documented owner checks.
Prepare the next conversation
Record only what you can obtain safely:
- Full model number
- Error code
- Whether the pump is silent, humming, or unusually noisy
- Checks already completed
Next step
Prepare a repair brief
Screen hazards and organize the facts for support or a repairer.
Start the brief →After diagnosisRepair or replace?
Compare a complete quote with a comparable replacement.
Compare options →Operating costEstimate running cost
Use your consumption and local tariffs.
Calculate cost →Source and scope
This manufacturer guidance supports the general symptom and safe first observations. Always use the manual for your exact model.